Imagine having an internal GenAI expert with the exceptional ability to comprehensively monitor all customer interactions - no matter what the communication channel would be, manage contracts, and oversee various document based data sources. This virtual expert can provide deep insights into root causes of process issues, identify what drives customer satisfaction, and prioritize critical tasks.  IBM developed a cutting-edge connector which is now available in the Celonis marketplace.  It enriches traditional process mining by extracting the most valuable information from unstructured sources and seamlessly integrates it into your existing data model and process flow.
As a tool-agnostic solution, the connector supports your preferred GenAI platform, whether it’s WatsonX, Amazon Bedrock, Azure OpenAI or Google AI.
Join us in our IBM booth for a hands-on demonstration to experience firsthand how the IBM GenAI Connector revolutionises and boosts your process transformation journey.